COVID-19

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The safety and wellbeing of our guests, pilots and employees is and always has been our number one priority. 

Our COVID-19 procedures, including the cleaning and disinfecting schedule for our aircraft and premises, were developed in consultation with Safe Work Australia Coronavirus COVID-19 cleaning publications.

Passengers

Customers are encouraged to maintain a high standard of personal hygiene and use the supplied hand sanitiser on check-in.

Customers are required to scan the Service NSW QR code or have details manually recorded on the COVID register.
In the event that you arrive prior to your advised check-in time, you will be required to wait in our outdoor area. 

Please maintain Physical Distancing in the check-in and outdoor areas.

Upon check-in each passenger will be asked the following questions:

• Do you feel unwell with any cold or flu like symptoms such as runny nose,  shortness of breath, cough or sore throat?
• Do you/have you felt feverish or had a temperature in the last 14 days?
• Have you been in contact with someone that is a suspected (being tested) or is  a confirmed COVID-19 case within the last 14 days?

Have you:

• In a designated NSW Health Hotspot anytime in the last 14 days
• Anywhere overseas anytime in the last 14 days.

In the event that YES is the answer to any of the above questions, you will not be permitted to fly. We ask each guest who may not feel well or are showing symptoms of COVID-19 to contact us prior to your flight to arrange a more suitable time to fly.

Aircraft Hangar

• Entry doors are opened only by staff members.
• Contactless greetings and introductions from our staff members.
• Cleaning and disinfecting with increased frequency in all public spaces with an  emphasis on high contact surfaces.
• The Hangar will have an extensive cleaning and disinfection each night.
• Passenger check-in counter and payment will be contactless.
• Cleaning with hospital grade disinfectants following Government protocols and  requirements.

Employees

• Company pilots and staff have been educated on COVID-19 protocol including  appropriate handwashing and hygiene techniques, as well as being provided with PPE.
• Employees are instructed to stay home if they do not feel well and are directed to  contact a manager if they notice a co-worker or guest with known symptoms of COVID-19.
• Pilots and ground crew are only permitted to take photos with guest cameras/phone if wearing appropriate PPE (gloves).

Helicopters

Pre-flight/Boarding:

• Hand sanitiser for passenger use.
• Helicopter doors will be opened and closed by staff.

Onboard:

• Disposable face masks are available.

Post-flight:

• After each flight the helicopter cabins and interior surfaces are cleaned and disinfected in accordance with our COVID-19 checklist.
• Helicopters will be deep cleaned each night, including extensive sanitisation processes.

Please be considerate of all staff and we appreciate your understanding and compassion in these difficult times. If you have any questions or concerns, please do not hesitate to contact us at precisionhelis@bigpond.com